[CDP] Customer Platform is not updated after hours
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T
Tamia C
On Analytics Page, it mentions that there were 33 subscribers collected by the app but on Customer Platform page, the number stuck at 26. I have been waiting for more than 24 hours but it's still not updated.
Created by Lou Outer
Patricia Garrick
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Shopify has changed the way that they allow us to sync information to and from your customer database. As a result, the syncing process will not be real-time and there may be small discrepancies between the CDP and the latest customer information in your store.